Can I contact you / order by phone?
We normally do not do ordering by phone, but if strickly needed we can.
Otherwise you can contact me by mail or shop directly by negozy.com
Yes, we accept wholesale orders. Please feel free to contact me via mail if you have questions or specific requirements.
We offer a range of shipment options to have the most convenient shipping rate and tracking of package.
Yes, we ship worldwide.
We'll happily accept your returns or exchange within 30 days of your order date. Please include your order number and a note explaining if you want a return or an exchange. The cost of returning the item is the responsability of the buyer. The item must be returned in its original condition.
Post all returns to
VIA SANTORRE DI SANTAROSA 5
We do not take responsability for lost or damaged packages.
I forgot something. Can I add to my order?
Yes, of course. If your order hasn't sheep yet I will join your second, new, order to the first. Please in the note field of your second order include both order numbers and request to ship together. We'll refund you the appropriate shpping.
Availability of yarns
Yarns available are shipped between 1-3 business day after purchase, and "dyed to order"yarns take around 3 weeks to prepare and ship. If you need some urgently please let me know.
Yarn support for designers
If you are a designer and you'd like to self -publish a design using my yarn, I can provide yarn support in the form of a discount on a project-by -project basis. Please email me to discuss about that.
The color of the yarn not always will be the same you see on the website because of the variety of factors affecting the appearance of the images on line:computer monitors, computer settings, lighting and so on.
Note on hand dyed yarns
Each skein of yarn is hand dyed in small batches of 2-3 skein per colourway. The beauty of the colourway is related exactly to the small size of the lots being dyed. Because of the nature of dye process each skein will be slightly different from each other, even if they will be closest if dyed in the same batch. Please make sure you buy enough yarn for your project at the same time.
When using hand dyed yans in a project , I strongly recommend alternating skeins every two rows.